FAQ
Frequently asked questions
Products and specifications
- Which products do you supply?
- Plant-based, feed-grade ingredients made from crops grown in Vietnam: sweet potato pellets and powder, cassava hard pellets, cassava residue pellets, cassava chips and cassava powder, and pumpkin chips and powder. Further ingredients are in development; see our new ingredients page.
- What is the HS code of your sweet potato pellets?
- 0714.20.90.
- What is the HS code of your cassava hard pellets?
- 0714.10.11.
- What is the HS code of your cassava residue pellets?
- 2303.10.10.
- Are your specifications guaranteed values or typical values?
- Our specifications state guaranteed limits (minimum or maximum). We send the signed specification by email on request.
- Do your products contain additives, binders or GMOs?
- No. Each product is a single-ingredient feed material, with no additives, antioxidants, preservatives, binders or processing aids, and no genetically modified material.
- Are the products suitable for human consumption?
- No. They are feed-grade materials for animal consumption.
- Do you offer a 70% starch cassava pellet?
- Yes. Our cassava hard pellets come in 65% and 70% starch grades; the 70% grade is made from peeled cassava.
- Are cassava pellets the same as tapioca pellets?
- Yes. Our cassava hard pellets are also known as tapioca pellets or manioc pellets.
Quality and testing
- What is tested on every lot?
- Starch, moisture, crude protein, crude fat, crude fibre and crude ash, reported on the certificate of analysis for that lot.
- Can you test mycotoxins, heavy metals, pesticides or Salmonella?
- Yes, on request, by an accredited third-party laboratory. The cost can be shared depending on the order.
- Is hydrocyanic acid (HCN) in cassava products a concern?
- Cassava naturally contains cyanogenic compounds, which drying and processing reduce. HCN can be tested for your lot on request and reported on the certificate of analysis. Limits for your market are agreed in the specification.
- Which certifications does the manufacturing site hold?
- ISO 22000:2018 and HACCP Codex Alimentarius, issued by Q-CERT. Certificate numbers and copies are sent on request.
- Do you have GMP+, Halal or Kosher certification?
- Not at present. Tell us if your market requires one; we will discuss what is possible.
- Can we audit the plant?
- Yes. Audit requests go through VCSC, and we arrange the visit to the manufacturing site.
- Can you trace a lot back to its raw material?
- Yes. Each lot number traces to the production run, the raw material delivery and the named supplier. We keep the shipment file for five years.
Packing, shipping and documents
- How are the products packed?
- Sweet potato pellets: in bulk with a container liner, or in 900–950 kg jumbo bags. Sweet potato powder: woven PP bags of 25–50 kg, or jumbo bags. Cassava hard pellets: 800–900 kg jumbo bags with a PE liner, or in bulk. Cassava residue pellets: in bulk; jumbo bags on request. Pumpkin chips and powder: packing on request.
- Are containers fumigated?
- Yes. Containers are fumigated after loading by a licensed contractor, and a fumigation certificate is issued for each lot.
- Which port do you ship from?
- Cai Mep (Ba Ria–Vung Tau) or Cat Lai (Ho Chi Minh City), Vietnam.
- Which documents come with a shipment?
- Each shipment comes with a complete set of export documents, including a certificate of analysis for the lot. The full list is available on request.
- What is the shelf life?
- 12 months from production for sweet potato pellets and cassava hard pellets, when stored cool and dry.
- Can you provide packaging compliance documents for the EU?
- Yes. An EU declaration of conformity and technical documentation for the container liner under the Packaging and Packaging Waste Regulation (EU) 2025/40 are issued separately.
Ordering
- Can we get samples before a trial order?
- Yes. Use the sample request form, and tell us the product, grade and delivery address.
- What is the minimum order?
- Prices are quoted per metric tonne, normally FOB or CFR, and each product has a minimum order quantity. Tell us the product, volume and destination, and we will confirm the MOQ with your quotation.
- How do I get a quotation?
- Send the product, grade, volume, packing and destination port through the quote form, or email [email protected]. We reply by email.
Ask for a quote or a sample
VCSC replies by email. You can also reach the team on WhatsApp.